From corridor approvals to chains that clear themselves
Representative scenario — illustrativeA trust running three schools approves everything — staff leave, purchase indents, mark-sheet unlocks, record corrections — by walking a paper file from desk to desk to gather signatures.
A leave form waits on the principal’s desk while she is away at a seminar; a purchase indent for lab chemicals sits three weeks because nobody knew it needed the accountant’s sign-off first. Requesters chase their own files through the corridor, and when something is urgent the loudest voice jumps the queue.
The cheap ERP added a “request” button, but every request landed in one inbox with no order and no rules — a ₹500 stationery ask and a ₹5-lakh purchase looked identical, and nothing escalated when an approver went quiet. There was no record of who decided what, so disputes still ended in “I never saw it.” Six months in, staff went back to walking the paper file, because at least a physical file could be pointed at on someone’s desk.
ez.school turns each request type into a configured chain — by department, by value, by role — so the right people sign in the right order, small requests move fast, and consequential ones gather the right signatures. Waiting times and items over SLA are visible, idle requests escalate to the next level on their own, and every decision is recorded with the chain that produced it.
| By hand | Ordinary ERP | ez.school | |
|---|---|---|---|
| Routing a request | Walk the file desk to desk | One inbox, no order | Chain by type, value, department |
| Big vs small | Same signatures for both | Treated identically | Thresholds route by value |
| When it stalls | It just sits | Silence is a veto | Auto-escalates to the next level |
| Who decided | “I never saw it” | No trail | Every decision logged with its chain |
- By valueRequests routed
- AutoOverdue escalation
- Every stepOn the record
| Actor | Action | When |
|---|---|---|
| Admin | Published marksheet — Term I | 2m ago |
| Teacher | Marked attendance — IX-A | 14m ago |
| Accounts | Recorded fee receipt | 31m ago |
| Registrar | Issued transfer certificate | 1h ago |
The decision trail for one purchase indent — who approved, when, and where it escalated — so “I never saw it” stops being an answer.