Subscription fees are billed in advance. If you cancel, service remains active until the end of the billing cycle.

Eligible refunds

• Duplicate charges for the same subscription period.
• Payment captured but subscription not activated due to a verified platform issue.

Not eligible

• Change of mind after using the service.
• Partial-period refunds for cancellations mid-cycle.
• Issues caused by third-party systems or incorrect customer configuration.

How to request

Email support with your organization code, invoice/payment reference, and a brief description. Refund decisions are typically communicated within 7 business days.